Frequently Asked Questions
General
1. What services does DRONE FIDELITYTM offer?
We specialize in aerial inspections, mapping, measurement, and imaging for industries including infrastructure, construction, utilities, insurance, and arborist services. Our deliverables include high-resolution photos, 4K video, thermal imaging, orthomosaics, 3D digital models, and reports.
2. Where is DRONE FIDELITYTM based and what areas do you serve?
We are based in Gaithersburg, MD, and serve the greater Washington Metropolitan Area (DMV) including D.C., Maryland, and Northern Virginia.
3. Are you a licensed drone operator?
Yes — our pilots hold FAA Part 107 commercial pilot certifications and comply with all federal and local drone flight regulations. We are also prepared to meet upcoming FAA Part 108 requirements when they are fully defined.
4. How do I request a quote?
You can fill out our online request form, email us directly, or call us to discuss your project details. We’ll follow up quickly with a custom quote.
5. How soon can you complete my project?
We offer flexible scheduling and fast turnaround. Many projects can be completed and delivered within 1–3 business days depending on complexity.
6. Do you serve residential clients or only businesses?
While our services are geared primarily towards commercial clients, we occasionally serve residential clients for insurance, roofing, or property documentation needs.
7. How far in advance should I book?
Ideally, we recommend at least 3–5 business days. Urgent jobs may be accommodated based on availability and airspace restrictions.
8. What types of deliverables will I receive?
Depending on your needs, we can provide 4K video footage, high-resolution images and panoramas, thermal overlays, 2D orthomosaic maps, 3D point clouds and digital twin models, PDF inspection reports, and more.
9. How do I obtain my deliverables?
You will receive a secure download link via email. We can also upload files directly to your portal of preference. Deliverables are typically available within 24–72 hours.
Flight Operations
10. Do you offer thermal imaging?
Yes — our drones are equipped with the latest generation thermal (IR) sensors to support inspections, heat-loss analysis, and fault detection.
11. Can you fly over private property?
Yes — with appropriate permission. We ensure that all flights comply with FAA rules and respect privacy guidelines.
12. Can drones fly over people or traffic?
FAA regulations restrict flight over people or moving vehicles without a waiver. We plan accordingly to maintain compliance.
13. Are there noise or privacy concerns?
We follow privacy best practices and fly at safe, respectful altitudes. Our drones are relatively quiet compared to manned aircraft.
14. Can you work with my project manager or engineering team?
Definitely. We frequently coordinate with project managers, architects, surveyors, engineers, and insurance adjusters on-site.
15. Can I direct the remote pilot on site?
Yes — we welcome real-time collaboration — within FAA and site safety limits.
16. Can you integrate GPS data or GCPs for survey-grade mapping?
Absolutely. We use RTK drones, RTK ground control base stations, and industry leading AeroPoint ground control points (GCPs) to support survey-grade, centimeter-level mapping and modeling deliverables.
17. Are you licensed surveyors?
No — we are not licensed surveyors. We collect and deliver survey-grade, georeferenced orthomosaic and 3D point cloud data to surveyors for interpretation.
18. What software do you use for data processing?
We use a combination of enterprise-grade tools such as DJI Terra, Pix4D, and DroneDeploy, along with GIS software like QGIS for final deliverables.
Safety
19. Are you insured?
Yes — DRONE FIDELITYTM is fully insured, including general liability and drone-specific coverage to protect clients and operations.
20. What safety procedures do you follow on site?
We conduct pre-flight risk assessments and airspace reviews, adhere to FAA regulations, maintain safe distances from people and property, and follow established flight checklists.
21. Can you operate in restricted airspace?
Yes — in many cases we can apply for FAA LAANC authorizations and special airspace waivers where appropriate and legal. Additional time may be required to obtain necessary approvals.
22. Do you fly in inclement weather?
We do not fly in rain, high winds, or other unsafe conditions. Flights may be rescheduled to ensure safety and image quality.
23. What is your privacy policy?
We respect privacy and only capture data necessary for the contracted project. Imagery is securely stored and never shared without client consent.
Pricing
24. What does a typical drone job cost?
Pricing varies depending on project type, scope, location, and data deliverables. Discounts may apply for recurring work. Contact us for a custom quote based on your specific needs.
25. Do you charge travel fees?
Yes — we charge a standard mobilization fee to cover travel to/from the job site.
26. Is a deposit required?
Not always — some larger or custom projects, however, may require a deposit to secure scheduling. Details will be outlined in your quote or contract.
27. What forms of payment do you accept?
We accept all major credit cards, ACH payments, and checks. Invoicing is available for approved commercial clients.
28. Can I get a custom quote?
Absolutely! Contact us with your project details and we’ll provide a tailored quote with clear deliverables and timeline.
29. Do you offer subscription-based or recurring service packages?
Yes — standard options (e.g., weekly, monthly, quarterly) as well as custom recurring or milestone-based options are available. Contact us with your requirements.
30. What types of jobs are ideally suited to subscription-based or recurring service packages?
Subscriptions provide end-to-end intelligence for construction progress monitoring, infrastructure maintenance, on-demand or recurring insurance inspections, tree care, and other long-term projects.
31. Is there a cancellation policy?
Yes — a cancellation fee may apply if less than 24 hours notice is given or if airspace authorizations were submitted.
Still Have Questions?
If your question isn’t covered here, we’re happy to help. Explore our services or reach out for a quick consult.
